CRM Platforms
Microsoft Dynamics 365
Microsoft Dynamics 365 Sales, Service and Power Platform
Our Dynamics 365 Practice
CRM and beyond — the full Microsoft stack
Microsoft Dynamics 365 is more than a CRM — it's the entry point to a broad ecosystem of business applications, automation tools and AI capabilities built on Azure. BPI OnDemand helps organisations at every stage: from first Dynamics 365 deployment to complex multi-module environments spanning Sales, Service, Field Service and the full Power Platform.
Our Microsoft practice covers Dynamics 365 Sales, Customer Service and Field Service — delivered alongside Power Automate, Power Apps, Power Pages and Copilot Studio. As a Microsoft Partner, we bring certified expertise in implementation, customisation, integration and ongoing managed service across the entire stack.
For organisations already in the Microsoft ecosystem, we extend Dynamics with Azure integrations, custom connectors and Copilot Studio AI assistants — maximising the value of your existing Microsoft licences and infrastructure.
Why BPI for Dynamics 365?
- Microsoft Partner — certified across Dynamics 365 and Power Platform
- Dynamics 365 Sales, Customer Service and Field Service delivery
- Power Automate, Power Apps and Power Pages specialists
- Copilot Studio AI assistant development and deployment
- Azure integration for connecting Dynamics to the broader Microsoft stack
- Ongoing managed service for Dynamics 365 environments
Dynamics 365 Capability
From CRM to the full Power Platform
Dynamics 365 Sales
Lead and opportunity management, account hierarchies, forecasting, sales sequences and Copilot AI guidance — configured to your sales methodology.
Customer Service
Case management, omni-channel engagement, knowledge management, SLA configuration and customer service scheduling for B2B service teams.
Field Service
Work order management, intelligent scheduling, mobile field technician apps and resource optimisation for organisations with field-based service delivery.
Power Automate
Cloud flows and desktop automation connecting Dynamics 365 to other systems — approval workflows, data sync, alerts and process automation without code.
Power Apps & Power Pages
Canvas and model-driven apps extending Dynamics 365 capability, plus Power Pages portals for customer and partner self-service connected to your CRM data.
Copilot Studio
Custom AI assistants built in Copilot Studio — handling customer enquiries, internal helpdesk automation and CRM data retrieval through conversational interfaces.
Ready to talk?
Let's discuss your Dynamics 365 requirements
Book a free 30-minute call with Fred — whether you're evaluating Dynamics 365 or looking to extend an existing deployment.
Book a free 30-minute call with Fred